This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Amazon Connect Go To Market (GTM) team is on a mission transforms support into success—where AI and human agents work side-by-side with full context through every customer interaction. We turn fragmented customer data into proactive, personalized experiences that create competitive advantage and build lasting customer relationships. Amazon Connect is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service (CCaaS) industry. The team is searching for an experienced CCaaS business development specialist to create scalable GTM strategies for Connect's AI suite of features.

Amazon Connect is an AI-powered customer experience solution that puts technology to work to drive customer lifetime value, maximize your outcomes, and delight your customers. The Principal GTM Specialist must be a seasoned CCaaS professional with experience creating and driving differentiated strategies for business growth. The ideal candidate will operate in a cross functional team to deliver results globally by testing, iterating, and launching global business development programs and assets that drive value to our customers and internal stakeholders. This person must have deep knowledge of the Connect suite of features and the ability to translate technical features into business value conversations that resonate with line of business and contact center decision makers. Amazon Connect's speed of innovation requires a specialist who can navigate constant change and competing demands while maintaining a strategic focus. As a key team member for Connect, this position offers the ability to develop the future of a service category that drives significant impact on our customers’ business.

Key job responsibilities
- Create the GTM strategy for Amazon Connect's AI-driven omnichannel solution.
- Own strategic initiatives that contribute to our global go to market plan. Measure and report on how owned initiatives impact the business.
- Work with GTM specialists, sellers, partner teams, and service team to develop scalable sales plays to drive toward growth targets.
- Determine and iterate on internal and partner led routes to market.
- Work closely with the service team to influence roadmap priorities and help bring new AI features to market.
- Partner with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services.
- Develop assets and content to enable global sales organization to execute sales playbooks.
- Work closely with sellers, solutions architects, and partners to understand blockers to growth for the Connect omnichannel solution.
- Maintain a reporting cadence to the cross functional team to escalate issues, address blockers, communicate changes, and iterate on strategy.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Principal WW GTM Specialist, Amazon Connect, Customer Experience