We're seeking an experienced, impactful Senior IT leader to join our IT Services Leadership team to drive global strategic, transformative service & product initiatives leveraging emerging AL technologies; shaping the future of and delighting how Amazonians receive IT Support for End Use Compute.

Key job responsibilities
KEY RESPONSIBILITIES:
• Lead development and implementation of IT Service EUC support mechanisms and product strategies, leveraging AI to transform IT Service Delivery; the role requires working closely with IT Support Engineering teams (Virtual and Field), AI and Tooling Technical Product and Engineering Managers, and Program management teams.
• Leadership in the end-to-end service delivery and supporting product development lifecycle, from conception through launch and post-launch optimization
• Develop and maintain service/ product roadmaps aligned with business objectives and customer needs
• Lead and collaborate with cross-functional teams in transformation and change
• Navigate complex global organizational dynamics
• Define and analyze metrics that inform the success of future services and products associated for IT Support
• Keep abreast of and access IT Service industry trends, identifying future opportunities for support, product innovation and improvement for IT Support.
• Manage dependencies across teams and drive execution of technical initiatives enhancing IT service delivery effectiveness
• Champion the adoption of emerging technologies for service delivery applications, particularly in AI.

About the team
The organization's primary mission is to strive for IT systems to "Just Work," enabling Amazonians to focus on their core responsibilities without technology disruption. When issues arise, the team serves as a rapid response safety net, ensuring timely resolution.

Principal Product Manager- Tech, IT Services (ITS)