This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Would you like to be part of a team that is redefining customer success with our customers and partners? Amazon Web Services is looking for a Senior Partner Business Value Programs Support, in the AWS Specialist and Partner org to support execution of strategic partner-facing programs with key members of the rapidly growing Customer Success COE.

As the Partner Business Value Programs Support, you will support the conceptualization, development and operation of specific programs that help partners accelerate their AWS business. You will work cross-functionally with AWS partner and technical teams to build and run mechanisms focused on tracking success, mapping back to partner generated opportunities in SFDC systems. You will enable partners into AWS Partner and Customer Success tools, and provide relevant data back to partners. You will also manage the implementation and processing of incentives as needed.. The ideal candidate is experienced with program development, cross functional relationships, management, reporting, training and communicating to a variety of audiences and is highly organized. You must thrive in a fast-paced environment.

Key job responsibilities
- Support the Partner Success Programs Lead working directly with partners to implement and operate strategic projects related to business value realization, in order to deliver against program goals.
- Enable partners on the program and AWS systems via both 1:1 sessions and creating scale content.
- Support manual measurement and tracking during pilot phase, while determining how to scale at program phase
- Work with cross functional groups including AWS Partner Network (APN), Training, Business Development and solutions architecture to leverage enablement programs that allow strategic partners to develop capabilities and achieve proficiency according to AWS competency standards.
- Operationalize programs in desired geography including program adoption, reporting, and problem resolution.
- Work with subject matter experts, partners, and other stakeholders to develop internal content that meets audience and program requirements in creative and engaging ways.
- Develop and mature mechanisms to deeply understand customer and partner needs, gaps, and opportunities
- Develop and track key performance metrics; and report effectiveness of program
- Drive program implementation with internal and external stakeholders; proactively communicate with senior and executive level stakeholder
- Identify opportunities to improve our internal tools and processes, including driving automation of repeatable work

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Partner Business Value Programs Support, AWS Specialist and Partner Organization