Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers
world-class retail brands and individual sellers to increase sales and reach new customers.

The North America Customer Fulfillment (NACF) team is dedicated to effectively network labor planning for optimizing customer experience and enhancing productivity. The successful execution of the network depends on well-defined roles and responsibilities. The labor planning process is centrally managed through the Production Planning Team (PPT), which promotes increased collaboration and coordination among various groups involved in planning, such as S&OP, and local site teams.

Key job responsibilities
• Ensure strict adherence to Standard Operating Procedures (SOPs) while maintaining exceptional attention to SLA,
quality, accuracy, productivity metrics and utilization targets.
• Navigate internal tools to track data processes and workflows. Utilize MS Office, particularly Excel, to organize,
analyze, and maintain data sets.
• Effectively communicate with cross-functional teams while documenting and escalating complex issues appropriately.
• Make sound judgments and logical decisions when faced with ambiguous or incomplete information.
• Adapt quickly to changing priorities in a dynamic environment without impacting the metrics.
• Identify daily operational challenges and proactively recommend solutions to improve efficiency through automation
and process enhancements.
• Flexible to work in rotational shifts within a 24/7 operation — 9:00 PM–6:00 AM or 6:00 PM–3:00 AM — with weekly offs on any two days.

Ops Support Expert, GSRC