Amazon is seeking a Operations Engineer to support the Amazon Logistics North America (AMZL NA) Capacity Engineering team. This role will manage the capacity of multiple last mile sites and partner with Topology, Operations, Design/Process/Network Engineering, Finance, and other planning teams to build a reliable view of short/mid/long term capacity. In this role, the Senior Operations Engineer will drive innovation in developing the future of delivery operations to better serve customers and maximize the utilization of Amazon assets by increasing network capacity with frugal solutions. This is a high visibility role working with senior leaders to enable strategic and tactical decision-making.

Key job responsibilities
- Support day-to-day execution for a subset of North America AMZL sites and take ownership to quickly remove constraints and barriers
- Develop 24-hour operations clocks which optimize the use of time while balancing competing objectives
- Influence building design decisions through high-judgment evaluation of constraints
- Drive capacity alignment between capacity planning tools and other tools & systems
- Write effective documents for diverse audiences, including senior leaders
- Serve as an ambassador for the Capacity Engineering team, helping others understand our space and identifying opportunities for collaboration
- Actively drive progress across multiple efforts in parallel, independently managing priorities and relationships with other teams to effectively deliver results
- Up to 10% travel

A day in the life
An effective Operations Engineer will structure their time to include
- Meeting with internal customers to understand their needs and timelines for deliverables
- Building a framework/model to structure the knowns and unknowns of a problem/question
- Reaching out across the organization for documentation, data, or insight
- Meeting with their manager/team to share useful information or get feedback/guidance
- Writing narratives to present progress, propose a change, recommend a decision, or ask for leadership support
- Leading meetings with stakeholders and documenting follow-up actions, owners, and dates

About the team
The Capacity Engineering team is a key contributor to efforts across AMZL which may impact the last mile network's capacity or utilization; this means we work cross-functionally to bring clarity to ambiguous situations and influence strategic decisions.

Our mission is to ensure AMZL scales to the right capacity in the right place at the right time, and that we are continuously innovating to improve speed for customers and reduce costs to deliver. We are advocates for data-driven models of the real world, but seek frequent feedback (anecdotes and measurements) to better predict the ground truth.

Operations Engineer, NA Capacity Engineering