AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is Earth's most customer-centric company and is looking to hire highly motivated, best-in-class Development Engineers for our Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to and scale our as we expand.

The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of , concepts and theory. They will have experience participating in proactive engineering, optimisation and operational support for a large-scale service provider or environment. The successful candidate will be expected to provide high quality event management for Amazon's worldwide . As a technical leader you will manage complex stakeholder relationships, both technical and management. A love for working with new technologies and pushing the envelope on existing technology is essential!

This is an excellent opportunity to join Amazon’s world class technical team, working with some of the best and brightest engineers in the industry while also developing your skills and furthering your career within one of the fastest growing, most innovative and progressive technology companies in the world.

Key job responsibilities
- Provide critical on-shift network operations support to diagnose and mitigate large-scale events
- Drive deep dives for large-scale events, deliver high-quality documentation and drive corrective actions to completion
- Improve our detection mechanisms by designing and implementing new alerts
- Deliver simple, sustainable and repeatable solutions and processes
- Identify and troubleshoot recurring platform issues and effectively engage with senior-level engineering teams for full resolution
- Work closely with our Engineering & Deployment teams to ensure operational readiness for new deployments
- Drive standards across the and ensure that we are fully compliant to those standards and policies
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot , and interconnectivity issues, including device configuration and low-level application interaction
- Identify and drive opportunities to repetitive tasks through creation and maintenance of scripts and tools.
- Effectively contribute towards hiring and developing others in the team.

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

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