The company:

WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life.

eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most. eero is fixing all of that. It’s not easy, which is why we’ve built a world-class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us.

Job overview:

The Manager of Factory Product Quality is responsible for leading a team of quality engineering accountable for NPI and Sustaining quality for eero's entire product portfolio. The ideal candidate brings a culture of quality management inclusive on customer obsession, data driven decisions, and continuous growth. The Manager of Factory Quality is the cornerstone of product quality and will leverage the cross-section of exceptional people management with deep technical knowledge to bring high-quality products to market.

Key job responsibilities
- Recruit, manage and maintain a world-class Factory Product Quality team
- Develop and maintain strong relationships with key stakeholders across engineering, product, and business teams
- Own continuous improvement, identifying and delivering process evolutions to improve quality deliverables.
- Comprehensive management of quality processes including IQC, IPQC, OBA, and OQC.
- Collaborate with technical teams to ensure the process of NUD, PFMEA, Process Flow, and QCP are well managed prior to each NPI build phase.
- Collaborate with cross-functional stakeholders to align on acceptance criteria
- Work independently and with project team members to develop, design, control and meet deliverables, including finalizing quality plans, manufacturing documentation, inspection documentation, and test metrology.
- Participate in root cause analyses for complex quality issues, developing robust corrective and preventive actions (CAPA and CAR).
- Facilitate Contract Manufacturer (CM) audits focused on QMS, ESD control, and Manufacturing Induced Damage, ensuring corrective actions are effectively implemented.
- Review and verify non-conforming materials to initiate and drive associated corrective actions as required.
- Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
- Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs
- Drive respective teams responsible for issues until a decision or solution is reached
- Leverage software systems (JIRA, PLM) to track quality issues, change notifications, BOMs, SOPs, SIPs, and CARs
- Work closely with JDM/ODM DRIs to review potential improvements to address quality issues and risks

Manager, Factory Product Quality Engineering, eero