Join one of the most important teams at Amazon and make a difference. The Verification and Risk Management Operations (VRMO) team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Key job responsibilities
• Supervise, coordinate, and direct the activities of VRMO staff.
• management and motivational ability - In charge of managing a team of Team Managers and taking appropriate actions based on processes, tools and high-judgement decisions to preserve the buyer and seller experience
• Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
• Recommending and implementing changes to process and work methods. Innovating and designing new or improved processes to support the business needs
• Create and monitor reports and metrics for tracking purposes for on-going monitoring as well as new products. Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
• Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
• Provide focused feedback loops for managers based on crisp performance and quality data. Reward good performers and performance manage low performers.
• Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators
• People Development: by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within their team.

KYC Investigation Manager, VRMO