AWS is seeking a Head of Business Operations - Strategic Partnerships to lead operations for our Partnership Acceleration & Co-Innovation Team (imPACT360). Launched in late 2024, imPACT360 plays a pivotal role in transforming how AWS and Amazon engage with strategic customers and partners. The team drives complex, high-value engagements that span across Amazon's diverse portfolio of entities, including AWS, Amazon.com, Amazon Ads, Kuiper, and other business units.
As part of Amazon Strategic Initiatives, imPACT360 operates at the intersection of AWS's most strategic customer relationships and Amazon's broader business objectives. The team comprises seasoned Corporate Strategists who architect and execute sophisticated partnership strategies, alongside forward-thinking Product Managers who are developing next-generation AI-powered tools to enhance our strategic capabilities. This unique combination of strategic thought leadership and technological innovation positions imPACT360 to deliver unprecedented value to both our customers and Amazon.
This role represents a distinctive opportunity to shape the operational foundation of a high-visibility team during its formative stage. Working directly with senior leadership across AWS and Amazon, you'll help define and implement the processes, metrics, and systems that will scale our impact. You'll collaborate with a diverse team of experienced professionals who bring deep expertise from various domains within technology and business strategy.
The dynamic nature of our work provides extensive opportunities for professional growth and development. As we continue to evolve and expand our scope, team members gain exposure to leading technologies, complex business challenges, and strategic initiatives that influence the future direction of AWS and Amazon. Our collaborative culture encourages innovation, creative problem-solving, and the ability to make a meaningful impact at scale.
This is more than a typical operations role - it's an opportunity to help build and shape a team that is fundamentally changing how AWS and Amazon approach strategic partnerships and customer engagements.

Key job responsibilities
• Ensure the overall strategy of imPACT360 is integrated into operational planning and execution.
• Own and execute the rhythm of business processes including OP1, OP2, QBRs, WBRs, team offsites, and stakeholder updates. Lead development of OP and QBR documents.
• Advise team Director on strategic priorities, resource allocation, progress assessment, and solutions to key challenges.
• Drive annual planning process, including goal-setting, tracking methodologies, and alignment with broader AWS/Amazon objectives.
• Implement robust systems to track monthly, quarterly, and annual progress against goals and KPIs that span across multiple Amazon entities.
• Ensure accurate headcount management and alignment across Amazon BUs.
• Partner closely with Finance, Accounting, and Legal to optimize team operations and compliance.
• Contribute to product roadmap reviews and guide integration of relevant standard data sets and operational knowledge.
• Develop and maintain team playbooks and standard operating procedures.
• Foster cross-functional collaboration and alignment across AWS and Amazon business units.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Head of Business Operations – Strategic Partnerships , Partnership A&Co-Inno Team