AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Engineering Operations Technician (EOT) ensures all electrical, mechanical, and fire/life safety equipment within the data center operates at peak efficiency and reliability. This role executes planned preventative maintenance and daily corrective work while providing emergency response to critical facility events.

The EOT serves as a technical resource, working closely with the Data Center Chief Engineer and collaborating with third-party vendors to maintain seamless facility operations. As a leased site in the ICN Cluster, the EOT plays a crucial role in establishing operational excellence and building foundational processes for this new facility. You will contribute to all facility operations and help set the standard for future leased sites within the cluster.

The EOT supports continuous improvement initiatives by identifying opportunities to enhance system reliability, reduce operational costs, and drive innovation in facility management. This includes participating in root cause analysis, contributing to technical documentation, and implementing best practices from across the AWS global data center network.

Engineering Operations Technician (EOT)은 데이터 센터 내 모든 전기, 기계 및 화재/인명 안전 장비가 최고 효율로 작동하도록 보장하며, 예방 정비 및 시정 작업을 수행하고 중요 시설 이벤트에 긴급 대응합니다. Facility Chief Engineer 및 외부 Vendor와 협력하여 원활한 시설 운영을 유지합니다.
EOT는 ICN 클러스터 내 임대 사이트에서 운영 우수성 확립과 기초 프로세스 구축에 기여하며, 시스템 신뢰성 향상, 운영 비용 절감 및 시설 관리 혁신을 주도합니다. 근본 원인 분석, 기술 문서 작성 및 AWS 글로벌 모범 사례 구현에 참여하여 지속적 개선을 지원합니다.

Key job responsibilities
• Maintain 24/7 operations coverage with flexible scheduling, including rotating shifts
• Serve as the primary point of contact for internal and external stakeholders
• Operate electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS), Transformers, Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS), Generators, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans.
• Take daily operational readings of all mechanical and electrical equipment through routine rounds and log-taking (temperatures, voltages, currents, etc.)
• Troubleshoot events within internal Service Level Agreements (SLA)
• Manage routine maintenance and emergency services on critical systems
• Maintain high system reliability by prioritizing and resolving trouble tickets efficiently
• Serve as escalation point and provide technical troubleshooting for all environmental and facility issues
• Participate in Data Center power and cooling events
• Handle and lift equipment manually when required (weight limits follow regulations)
• Follow and maintain the highest safety standards while encouraging a world-class safety culture
• Participate in emergency drills and support emergency facility event response according to established protocols
• Manage procurement for DCEO related expenditure
• Responsible for asset and inventory management
• Perform replacement of internal and external hardware parts of Servers and Network devices
• 교대 근무를 포함한 유연한 일정 관리로 24시간 연중무휴 운영 범위 유지
• 내부 및 외부 이해관계자의 주요 연락 창구 역할 수행
• 무 정전 전원 공급 장치(UPS), 변압기, 배전반, 차단기, 자동 전환 스위치(ATS), 발전기, 공조설비(HVAC), 배기 팬을 포함한 기계 및 전기 장비 운영
• 일상적인 순찰 및 기록을 통해 모든 기계 및 전기 장비의 일일 운영 수치 측정(온도, 전압, 전류 등)
• 내부 서비스 수준 협약(SLA) 내에서 이벤트 문제 해결
• 중요 시스템의 정기 유지보수 및 긴급 서비스 관리
• 장애 티켓의 우선순위 지정 및 효율적 해결을 통한 높은 시스템 신뢰성 유지
• 모든 환경 및 시설 문제에 대한 에스컬레이션 포인트 및 기술 문제 해결 지원 제공
• 데이터 센터 전력 및 냉각 이벤트 참여
• 필요 시 장비 수동 취급 및 운반(중량 제한은 규정 준수)
• 세계 수준의 안전 문화를 장려하면서 최고 수준의 안전 기준 준수 및 유지
• 비상 훈련 참여 및 확립된 프로토콜에 따른 긴급 시설 이벤트 대응 지원
• DCEO 관련 지출에 대한 조달 관리
• 자산 및 재고 관리 책임
• 서버 및 네트워크 장비의 내부 및 외부 하드웨어 부품 교체 수행

A day in the life
About the Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Data Center Engineering Operations Technician, ICN - DCEO