AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

In this position, you will play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Community (DCC) organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.

Data Center Community is growing the One-Intake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. The team is seeking a highly-skilled & driven Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Technical Program Manager within this team focused on new product launch preparation, you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development, Capacity Planning and Data Center Operation teams to prepare for new product end to end launch readiness.

The primary responsibilities from the Technical Program Manager include, but are not limited to, the following:
- Lead planning, execution, and delivery tasks of multiple project/programs simultaneously
- Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
- Identify process improvement opportunities and gather user requirements with key internal customers.
- Develop and implement scalable, data-driven process improvement/automated solutions
- Develop standard operating procedures, change/communication plans, and project/program-level status updates
- Drive adoption with internal customers through effective change management
- Anticipate potential issues and risks, and escalate appropriately and in a timely manner
- Remain flexible to changing priorities and open to new ideas
- Keep the customer experience as the primary focus

Key job responsibilities
Data Center Planning and Delivery is growing the One-Intake Program function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. This role will work with cross-functional teams from Services, Engineering and Capacity Planning teams to prepare for new product launch readiness with automation and operational process in place.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

The mission of the One-Intake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet on-time delivery to customers and not negatively impact established business and operational metrics. Through this program, we will enable Infra to close existing intake gaps, improve the ownership of new products, and enhance support from engineering, planning, and operational teams when new instances, racks, and tools are being introduced to Infra.

Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team